Shipping & Returns
Delivery Information
Slash delivers products directly to your doorstep through our trusted logistics partners.
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Delivery Area: Currently, we deliver across Rwanda.
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Delivery Time: Standard delivery is 2 to 3 business days depending on your location and product availability.
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Delivery Confirmation: You will receive a call or message from our delivery partner before your order arrives.
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Delivery Costs: Shipping fees are calculated at checkout based on your location and product weight.
Return & Refund Policy
We want you to love shopping with Slash. If something is not right with your order, here’s how we handle it:
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Damaged or Defective Products: If your item arrives damaged or not working, please report it within 48 hours of delivery for a replacement or repair.
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Wrong Item Delivered: If you receive the wrong product, notify us within 48 hours and we will arrange an exchange at no extra cost.
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Change of Mind: Since Slash operates on installment plans, we do not accept returns for change of mind once the order is confirmed.
Refunds
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Refunds are only issued in cases where a product is out of stock, cannot be delivered, or if a defective item cannot be replaced.
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Refunds will be processed to the same payment method used at checkout. Processing time may vary depending on your payment provider.
​How to Request a Return or Report an Issue
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Contact our support team via chat or support@slashrwanda.com
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Provide your order number, product details, and a clear description of the issue (photos or videos help us process faster).
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Our team will guide you through the return or replacement process.
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Slash is committed to making your shopping experience simple, safe, and stress-free.